European Bilinguals/ Multilinguals
With
over 9,000 professionals across 11 delivery centers in the Philippines,
MicroSourcing remains the country’s largest offshoring solutions
provider.
Primary accountabilities, deliverables and duties in the role:
● Pre-sales advice
○ Help customers register for an account and/or navigate online and process their orders
○ Confidently and knowledgeably give advice on selecting glasses and lenses
○ Check product availability for customer orders and provide accurate and up to date alternatives when required
○ Assist our customers with understanding their prescriptions
● Prescription management
○ Verification of customer prescriptions to ensure orders are correct
● Customer experience and retention
○
Investigate and resolve customer complaints in a timely manner. Using
your experience, problem solving, objection handling and discretion
to resolve on a win-win basis
○ Work as part of the customer service team to drive positive company experience results
○ Communicate professionally in English and Dutch, or English and Italian, or English and German, or English and Spanish with customers about their orders, including any delays or changes in delivery
○ Passing customer feedback onto the product or marketing team to improve our product and/or website offerings
●
Follow established processes and procedures to ensure a smooth
transaction for the customer with no additional reputational or
financial costs incurred to the company
○ Process customer orders, refunds or returns as per our established processes and procedures
○ Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations
○ Maintain thorough and accurate customer service records through Servicecloud
○ Keep confidential records and financial information private and secure
● Attend regular training (online/in person) to ensure your optical, technical and product knowledge are up to date
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!
For more information, visit https://www.microsourcing.com/
*Terms & Conditions apply
Company profile
MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.
Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:
Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | https://www.microsourcing.com/about-us/locations/#Delivery-Center-1880-Avenue-BuildingOrtigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | https://www.microsourcing.com/about-us/locations/#Delivery-Center-Ortigas-CenterMOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | https://www.microsourcing.com/about-us/locations/#Delivery-Center-TwoEcom-CenterCebu Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu
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