Funziona cosi': La Luxottica incassa in anticipo via e-commerce, non consegna in quanto non ha la maggior parte dello stock, i call center filippini incaricati del "servizio clienti" giocano la melina in nome e per conto di Luxottica, Luxottica non paga i rimborsi, consegna con il contagocce , la truffa si ingigantisce, il sistema giudiziario filippino e' corrotto da Luxottica, non ci sono controlli di alcun tipo eccetto che delle mazzette, la colpa dei ritardi viene scariata via NPS terroristico gestito tramite Microsoft Dynamics sugli agenti, poi vengono deduzioni folli ed arbitrarie dai loro stipendi. Il nuovo meraviglioso capitalismo predatorio dell'NWO: assomiglia maledettamente a quello di prima.

It works like this: Luxottica cashes in in advance via e-commerce, does not deliver as it does not have most of the stock, Philippine call centers in charge of "customer service" play sleight of hand in the name and on behalf of Luxottica, Luxottica does not pay refunds, delivers with dropper , scam escalates, the Philippine justice system is corrupted by Luxottica, there are no checks of any kind except for kickbacks, the blame for delays is shrugged off via terrorist NPS run through Microsoft Dynamics on agents, then crazy and arbitrary deductions come from their salaries. The NWO's wonderful new predatory capitalism: it looks an awful lot like the one before.

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Alorica Teleservices Inc.

European Bilinguals/ Multilinguals

Cagayan de Oro

Primary accountabilities, deliverables and duties in the role:

● Pre-sales advice
○ Help customers register for an account and/or navigate online and process their orders
○ Confidently and knowledgeably give advice on selecting glasses and lenses
○ Check product availability for customer orders and provide accurate and up to date alternatives when required
○ Assist our customers with understanding their prescriptions

● Prescription management
○ Verification of customer prescriptions to ensure orders are correct

● Customer experience and retention
○ Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis
○ Work as part of the customer service team to drive positive company experience results
○ Communicate professionally in English and Dutch, or English and Italian, or English and German, or English and Spanish with customers about their orders, including any delays or changes in delivery
○ Passing customer feedback onto the product or marketing team to improve our product and/or website offerings

● Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company
○ Process customer orders, refunds or returns as per our established processes and procedures
○ Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations
○ Maintain thorough and accurate customer service records through Servicecloud
○ Keep confidential records and financial information private and secure

● Attend regular training (online/in person) to ensure your optical, technical and product knowledge are up to date

Find a balance between work and life that fits you. Do what you do best with us!

Job Types: Full-time, Permanent

Pay: Php50,000.00 - Php60,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Tips
• Yearly bonus

Application Question(s):

• Communicate professionally in English and Dutch, or English and Italian, or English and German, or English and Spanish?
• With BPO / CallCenter experience?
• Can start ASAP?